VVIPPH Privacy Policy

This Privacy Policy applies to all personal information collected by VVIPPH through the VVIPPH website (vvipph.net), the VVIPPH mobile application, and any related services, communications, or interactions between VVIPPH and its registered players or site visitors.

By registering an account on VVIPPH, using any part of the platform, or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

This policy should be read alongside the VVIPPH Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.

VVIPPH acts as the personal information controller for all data collected through the platform. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

VVIPPH collects the following categories of personal information from players and visitors:

VVIPPH does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required for responsible gaming purposes (e.g., self-exclusion records) or as mandated by Philippine law.

VVIPPH collects personal information through the following channels:

• Direct collection: Information you provide when registering your VVIPPH account, completing KYC verification, making deposits or withdrawals, contacting support, or responding to surveys or promotions.
• Automated collection: Technical and usage data collected automatically when you access the VVIPPH website or mobile application, including through cookies, web beacons, and server logs. See Section 10 for details on cookies.
• Third-party sources: Identity and financial verification data received from KYC service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention services, where you have authorised those third parties to share your data with us.
• Regulatory sources: Information received from Philippine regulatory authorities, law enforcement agencies, or other gaming operators in connection with self-exclusion registers, AML investigations, or other legally mandated data sharing.

Where VVIPPH collects personal information from third-party sources, we will inform you of this at the earliest practicable opportunity, unless doing so would compromise an ongoing investigation or is otherwise restricted by law.

VVIPPH uses the personal information we collect for the following purposes:

• Account management: Creating, maintaining, and securing your VVIPPH account, including identity verification and age verification (21+ requirement).
• Platform operation: Processing bets, game sessions, deposits, and withdrawals; settling winnings; applying bonuses and promotions.
• KYC and AML compliance: Verifying your identity and the source of your funds in accordance with Philippine anti-money laundering regulations and PAGCOR requirements.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators; administering deposit limits, cooling-off periods, and self-exclusion tools; maintaining self-exclusion records.
• Customer support: Responding to your queries, complaints, and disputes; maintaining records of support interactions for quality assurance.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and other security threats.
• Legal and regulatory compliance: Meeting our obligations under Philippine law, including reporting requirements to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time through your account settings.
• Platform improvement: Analysing usage patterns and player feedback to improve the VVIPPH platform, game offerings, and user experience.

VVIPPH will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by Philippine law.

Under the Philippine Data Privacy Act of 2012, VVIPPH processes your personal information on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your VVIPPH account, process bets and payments, and deliver the services you have registered for.
• Legal obligation: Processing required to comply with Philippine law, including KYC/AML obligations, PAGCOR regulatory requirements, and NPC data privacy obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

VVIPPH does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Service providers: We share data with trusted third-party service providers who process data on our behalf — including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software suppliers, cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements that require them to protect your data and use it only for the purposes we specify.
• Regulatory authorities: We disclose data to PAGCOR, the AMLC, the NPC, and other Philippine government agencies where required by law, court order, or regulatory directive.
• Law enforcement: We may disclose data to Philippine law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to prevent or investigate criminal activity, including fraud and money laundering.
• Responsible gaming registers: We may share self-exclusion data with other licensed gaming operators or industry self-exclusion registers where required by PAGCOR regulations or where you have requested cross-operator self-exclusion.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of VVIPPH's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer.

In all cases of data sharing, VVIPPH applies appropriate contractual, technical, and organisational safeguards to protect your personal information.

Some of VVIPPH's service providers — including cloud infrastructure providers and game software suppliers — may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, VVIPPH will implement appropriate safeguards, which may include:

• Standard contractual clauses approved by the National Privacy Commission.
• Binding corporate rules where the recipient is part of the same corporate group.
• Your explicit consent to the transfer, where required.

You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our Data Protection Officer at the details in Section 15.

VVIPPH retains personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

When personal data is no longer required, VVIPPH will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data — which can no longer be linked to an identifiable individual — may be retained indefinitely for statistical and analytical purposes.

VVIPPH implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the VVIPPH platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest — including financial data and identity documents — is encrypted using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted to VVIPPH staff and service providers who have a legitimate need to access it. All access is logged and subject to regular review.
• Two-factor authentication: VVIPPH supports and encourages the use of two-factor authentication (2FA) for all player accounts to reduce the risk of unauthorised access.
• Security monitoring: VVIPPH operates continuous security monitoring systems to detect and respond to potential security incidents in real time.
• Staff training: All VVIPPH staff who handle personal data receive regular data privacy and security training.
• Penetration testing: VVIPPH conducts regular security assessments and penetration testing of its platform infrastructure.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, VVIPPH will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Philippine Data Privacy Act.

VVIPPH uses cookies and similar tracking technologies on the VVIPPH website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following categories of cookies:

• Strictly necessary cookies ALWAYS ACTIVE
  Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies OPT-IN
  Remember your preferences such as language settings, display options, and previously viewed games to improve your experience on VVIPPH.
• Analytics cookies OPT-IN
  Help us understand how players use the VVIPPH platform — which pages are visited most, where players encounter issues, and how we can improve the overall experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies OPT-IN
  Used to deliver relevant promotional content to you based on your interests and activity on the VVIPPH platform. These are only activated with your explicit consent.

You can manage your cookie preferences at any time through the cookie settings panel available on the VVIPPH platform. Note that disabling certain cookies may affect the functionality of the platform. Most web browsers also allow you to control cookies through browser settings.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal information held by VVIPPH:

• Right to be informed: The right to know what personal information VVIPPH holds about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal information VVIPPH holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to erasure: The right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal information in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe VVIPPH has processed your personal information in violation of the Data Privacy Act.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. VVIPPH will respond to all valid requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Please note that some rights are subject to limitations under Philippine law — for example, we may be unable to delete data that we are legally required to retain for AML or PAGCOR compliance purposes.

VVIPPH actively enforces the 21+ age requirement through identity verification at registration and ongoing account monitoring. If you are a parent or guardian and believe that a minor has registered on VVIPPH using false information, please contact our Data Protection Officer immediately using the details in Section 15. We will investigate and take appropriate action without delay.

VVIPPH does not direct any marketing communications or platform content toward persons under 21 years of age.

The VVIPPH platform may contain links to third-party websites or services — for example, payment provider portals or regulatory authority websites. This Privacy Policy applies only to the VVIPPH platform and does not cover the privacy practices of any third-party websites or services.

VVIPPH is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

VVIPPH reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the VVIPPH platform.

The date of the most recent update is displayed at the top of this page. Your continued use of the VVIPPH platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any update, you may request account closure in accordance with the VVIPPH Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed about how VVIPPH protects your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information by VVIPPH, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing VVIPPH's compliance with the Philippine Data Privacy Act and is your primary point of contact for all data privacy matters.